THE TYPE of funeral service and the manner in which it is to be conducted is a matter of personal choice. Both Chapels are open for use by any denomination or sect. If it is intended to hold a religious ceremony prior to the cremation, the service may be held in either of the Penmont Chapels or, if so desired, the main service can be held in the deceased's regular place of worship and only the committal at the Crematorium. For those who wish to carry out a non-religious or secular service, the religious artefacts can be removed from Trelawny Chapel upon request.

On arrival at the Chapel door, the coffin is transferred from the hearse to the panelled-oak wheeled bier which precedes the mourners into the Chapel and rests within the catafalque. At the moment of committal, curtains are slowly drawn around the catafalque and the coffin lies hidden from view of the mourners until they have left the Chapel before it is transferred to the crematory.

Waiting rooms and toilets, including facilities for the disabled, are located in close proximity to both Chapels.

A drinks machine and further sitting-room are nearby.

Staff fully trained in providing first aid are present when needed.