WHAT TO DO IF THINGS GO WRONG

PENMOUNT CREMATORIUM continuously strives to provide a caring and quality service to meet the expectations of the bereaved.

However, if you are unhappy with the standard of service you have received and wish to make a complaint please:-

Address your complaints to:- The Bereavement Services Manager
Penmount Crematorium
Newquay Road, Truro, TR4 9AA
Choose one of the following methods:-
email - mail@penmount-crematorium.org.uk
Fax - 01872 223634
Letter - to above address
Telephone - 01872 272871
Personal visit to reception during office hours,
9.00 a.m. - 5.00 p.m., Monday to Friday


Or you can complete the Complaint form in the 'Complaint, Comments & Compliments' booklet provided in Reception, the Book of Remembrance room, the Refreshment room and the Chapel waiting rooms.

 

PENMOUNT CREMATORIUM
TRURO · CORNWALL · TR4 9AA
TELEPHONE: 01872 272871
EMAIL: mail@penmount-crematorium.org.uk


Home | Location | Gardens of remembrance | Chapels | The service | Memorials | Book of remembrance | Events | History of Penmount | Scale of charges | Information leaflets | Things go wrong | Staff of Penmount